Frequently Asked Questions
Everything you need to know about shopping with Paul Costelloe.
What is your standard delivery timeframe?
For UK and Ireland orders, standard delivery typically takes 3-5 business days. International shipping times vary by location, usually arriving within 7-10 business days.
How do I return an item for a refund?
We offer a 28-day return policy. Items must be in their original condition with all tags attached. You can initiate a return through our online portal to receive a pre-paid shipping label.
Are your materials sustainably sourced?
Paul Costelloe is committed to quality and ethics. We prioritize natural fibers like Irish linen, wool, and high-grade leather, working closely with suppliers who adhere to our strict code of conduct.
How can I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results against our specific garment dimensions to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.